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A distressed Mrs. P’s daughter contacted our Admin Team late on a Friday evening to say her Mothers care package slot had been filled by another patient whilst her Mother was in hospital and that Mrs P was being discharged next day.

Mrs P’s daughter was ringing around care providers to frantically find someone who would take on her Mother’s complex package. She then contacted RY, the Manager who without hesitation said she would take on the package even if it meant she had to come out and take care of Mrs P herself.

RY visited the hospital that evening with two full time care staff to meet Mrs P. The carers spent time with her and they all got along so well that next day Mrs P was discharged home.